Resume Title: MBAM[arketing + HRM] dual specialization/Presently Deputy Manager with over 10.07 years of professional experience in Sales, Operations, HRM Status : Passive Industry: Banking & Finance Location : Bangalore , Karnataka , India Work Experience Experience Details: PROFESSIONAL EXPERIENCE AXIS Bank Ltd., Bangalore 2007 – Present Deputy Manager /Cluster Head Joined as Regional-Trust-Coordinator/Presently designated as Deputy Manager or Cluster Head for Priority Banking– Regional Sales Center Net Banking Department • Develop, Exploring & Implications of the Internet Banking for Consumer Marketing • Vast experience in Project Management, Business Analysis, Business Modeling, and Data Modeling. • Loyalty Marketing strategies and other marketing programs to meet business growth and profit objectives. Promotional chat or review in order to influence consumer evaluation of the products. • Managing business of Core Product of bank i.e.; Priority Banking for HNI customers for Liabilities Sales Department. Cross Product Current Account, Corporate account, Trust Account, Demat Account, FCRA account, Fixed Deposit, General Insurance, Life Insurance , SIP, Mutual Fund etc. Responsibilities to also generate leads for Personal & Home Loan, Vehicle/Transport Loan, Business Loan, Credit Cards, OD etc & pass on to respective department. Experience in Project and Operations Management. • C0-0rdinating all the Axis Bank Branches across Bangalore as well as some up-countries like Hubli, Dharwad, Saptagiri & other part of North Karnataka & handling team size of 30-35 sales people. • Motivating them to generate high quality of business in term of Revenue & building organization Brand that will result mutual benefits for both employee & employer. • Coordinate cross functional work for other Branches assigned to implement plans. • Analyze markets for business trends and market insights both in the terms of absolute figure & trend’s. Maintain awareness of consumer trends, & other competitor’s product activities Analyse business potential, conceptualise & execute strategies & plans to drive the organization goal based on customer online survey or research analysis reducing trial & error method for market research. • Designing significant new features based on customer satisfaction level & suggestion that satisfy consumer wants and needs & Focused on Existing client’s relationships by personally assisting them for their transaction. • Working in a fully computerized branch and well aware of Sales & marketing software sys. Monitor & Sustain records of Channel Management System, to generate revenues for further business. • Consistently achieving pre-set targets for the particular Cluster assigned. • Develop programs to meet needs of both consumers and retail customers by understanding the customer needs & wants. Customer can better understand the present banking system & can know the true meaning of KYC, which later also help to decrease malpractices of money as-well-as miss-selling of the product. STANDARD CHARTERED BANK, Bangalore 2004–2007 Senior Officer - Business Analyst & Marketing Research Last designated as Senior Officer [Band-8(a)] – Wealth Management (Liabilities) – Consumer Banking Division • Managing business of Core Product of bank i.e.; Saving & Current Accounts, Fixed Deposits etc. as well as Cross Products like Life Insurance for Bajaj Allianz, Accidental & Health Insurance for Royal Sundaram. • Created several innovative promotional activity methods that helped in creating several best selling products awareness. The same generated excellent revenue for the company. • Established, ran and continually improved on all advertising and branding operations to generate high quality of business in term of monetary & company brand name. • Developed processes to assess customer contact in all customer service centers. • Leading a team of 25-30 personnel. Motivating them & Screening, training, mentoring, and performance assessment. Ensuring all the account, which is going to log should be based on KYC Norms assigned by RBI. • Achieved the highest value of cheque for Life Insurance for the first ½ yearly Premiums (Policy Premium of Rs.50.00 Lac first instalment of 6 months i.e.; Rs. 1.00 cr. p.a) • Focused more on H.N.I customers & build a strong relationship with existing & prospect customers. • Expanded research role to understand actual customer requirement from bank • Developed a direct mail/ mobile testing protocol reaching the target segment. Citibank, Bangalore 2002-2004 Asst. Sales Manager Joined as Marketing Officer; promoted as Asst Sales Manager - Liabilities (Sales & Marketing)  Supported initial launch and development of reporting standards for the employee of 30-40+ personnel.  Co-ordinating & Motivating them throughout the day to get best result in term of business.  Coordinated with Sales & Marketing team to ensure the tasks are executed on a timely basis and sales target assigned to them so that reports delivered on schedule. Analyze correct proportion ratio of qualitative & quantities data received from customer on internet.  To understand customer, SWOT analysis of the product & services help us to fill the communication distortion/gap & also focus on the negative feedback by product modification.  Achieved targeted business & generated revenue for the bank.  Distinction of opening the Highest Number of Accounts in a day during the promotional offer of Zero Balance Account organised by the Bank. Focused on Corporate client’s relationships  This internet banking also help the bank to access the customer around the globe & provide them quality of service, which result high revenue generation & building brand of the company.  Generated revenue From Saving Account. & led from other department of the bank  Having got a detailed understanding of the business process as a Process Manager I took the responsibility of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation. In this aspect I took the coordination, management of all activities throughout the organization Bharat Electronics Pvt. Ltd., Ranchi 1996 -2001 Business Development Manager Joined as Asst Administrative Officer- Operation; promoted as Business Development Manager • Discovered clients’ needs and met them. Online Consulted with clients to resolve any problems after a sale and provided ongoing support to ensure prompt resolution of Customer complaints. • As a Logistics Analyst I assisted the organization in various business operations. I used various research techniques and tools to find out market position which enabled the organization to widen their opening in new business ventures. Also involved in managing and maintaining inventory which required interaction with members of different department namely managers, suppliers, and vendors. Also responsible for producing various day today reports which was used by senior staffs in the organization. • Kept up to date awareness of new product with information about product innovations, competitors and market conditions and adjusted sales strategies accordingly. • Ensuring of receiving final end product from cargos & safely move the product to logistic for the product without any or minimal damage of the product. Prepared sales projection figures for the coming year with data collected by online research. • Made sales contracts and reports. Processed orders and made delivery arrangements, mostly for Corporate Clients request through online or offline request made by customer. • Regular updating of inflow & outflow stocks & smooth flow of business process starting right from creating awareness of the product & its feature till the date customer keep the relationship with our organization. • Identified new clients regularly by using resources such as business directories, followed up leads from existing clients, met people through voluntary organizations and clubs, and trade shows and conferences. • Handled a team of 50+ Marketing Executives/Sales Officer & other subordinate as well as daily operations of the branch. Implemented Finance options for Corporate Employees, which generated fast flow of products to the end customer. Prepared sales proposals, estimated prices, credit terms, warranties and delivery dates. • Request made by customers & sub-dealer for product information, delivery or customer service issues where taken immediate care. Handled Channel Sales & developed healthy relationship with Dealers & sub-Dealers. Recipient of the Best Employee of the Year Awards in 1998, 1999 and 2000. Experience: Experienced Work experience : 7  Months 10  Years Education: Qualification: MBA/PGDBM Specialization: Marketing & Sales,Advertising Sales Promotion & Sales Mgmt ,Human Resource Management,Branch Operation & Co-Ordination, Client Relations,Business Analyst, Business Development Subqualification: Others Educational Detail : EDUCATION AND ONGOING PROFESSIONAL EXPERIENCE  MBA (Marketing & Human Resource Management) from T.John College of Management and Science, Bangalore University in 2003.  Vocational degree course In Advertising Sales Promotion & Sales Mgmt (ASPSM) from St. Xavier’s College, Ranchi University in 2000. IT CERTIFICATION  Diploma in “Network Centered-Computing” from NIIT. Operating system:Windows 95 / NT, UNIX & DOS Language :C, C++ Database :MS Access, Sybase Employment Desired Desired country : Hong KongIndiaKuwaitMalaysia MaldivesNigeria Expected Salary: 40-45% hike on Current CTC+ Other Allowances [Nego

Posted On : 01 Jul, 2010