| Resume Title: |
Customer Support & Service Level Delivery / Logistics & Inventory Management |
| Status : |
Passive |
| Industry: |
IT-Hardware/Networking |
| Location : |
Mysore , Karnataka , India |
| Work Experience |
| Experience Details: |
July ’06 – Till Date WeP Peripherals Ltd. Mysore
Growth Path with Distinctive Highlights;
May 2009 – till date Manager Service Delivery & Logistics
Continuously achieved Delivery performance as per SLA across all months.
Awarded for Execution Excellence of Special projects.
Ensured support cost (Franchisee / Logistics / Distribution) as per budget.
Awarded as Star Performer in Support IBU for the year 2009.
E-enabled end to end Channel Management
Awarded O power for several initiatives like Reduction of Drop calls in Call Centre etc.
May 2007 – March 2009 Channel Support Manager
Reduced Franchisee cost by 20% within 6 months.
Created paradigms shift in perceiving TAT from Days to Hours.
Initiated End to end Call monitoring through SMS facility.
Awarded as Best Employee of the organisation for the year 2008.
Certified as internal auditor for ISO 9001: 2000 Standards by Bureau Veritas.
Participated in Six Sigma Case Study Presentation Contest at Bangalore organised by ISI, Bangalore & QCI, New Delhi during February 2008.
July 2006 – April 2007 Product Specialist
Distinctive Highlights;
Evaluation & Launch of high PPM Laser Printers.
100% technical alert closure.
On time of RMA claims.
February 2001 – June 2006 Canon Corporate Partner, Trichy
Customer Service Manager
Distinctive Highlights;
Mentoring team of customer support engineers.
Improved High End multifunction products sales.
April 1996 – January 2001 Xerox Corporation
Growth Path with distinctive highlights:
July 1999 – January 2001 Senior Customer Engineer
100 % C-Sat achievement in the year 1998.
Training and mentoring the team of the Outsourced Agent.
Ranked 1st on all technical trainings.
September 1996 – June 1999 Customer Engineer
Rank 1st across country in the campus technical training held at Rampur.
August 1995 – August 1996 Digital Alarm Tech
Project Engineer
Directed to complete 13 projects across Chennai within one year.
|
| Experience:
|
Experienced
|
| Work
experience : |
0
Months
15
Years
|
| Education: |
| Qualification: |
B.E. |
| Specialization: |
|
| Subqualification: |
Electronics |
| Educational Detail : |
ACADEMICS: B.E (Electronics & Communication) from Mookagambigai College of Engg. Bharathidasan University Trichy in 1991 - 1995.
ISO 9001 training at WeP Peripherals Ltd. & Certified Internal Auditor of ISO 9001:2000 Standards.
Certified on ITIL V3 Foundation for Service Management
IT SKILLS: Microsoft Certified Professional (MCP - 3276924
|
| Employment
Desired |
| Desired
country : |
India |
| Expected
Salary: |
11 lacs |