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| Job Title: |
Customer Care Executive-Senior Executive |
| Job Description: |
* Answer phones and respond to customer requests.
* Sell product and place customer orders in computer system.
* Provide customers with product and service information.
* Upsell products and services.
* Transfer customer calls to appropriate staff.
* Identify, research, and resolve customer issues using the computer system.
* Follow-up on customer inquires not immediately resolved.
* Complete call logs and reports.
* Research billing issues.
* Research misapplied payments.
* Recognize, document and alert the supervisor of trends in customer calls.
* Recommend process improvements.
* Other duties as assigned.
We also have openings for AM/BDM/TL/QA/HR/Agents+more |
| Job Industry: |
CRM/CallCentres/BPO/ITES/Med.Trans |
| Specializations : |
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| Salary : |
Not Specified |
| Experience Required: |
1 Years to 7 Years |
| Job Location: |
Shop-A/33,Ground Floor,Super Shopping centre,Dr.Dalvi road,kandivali-West,Mumbai-67 |
| Company Name: |
Branded Call Centres(Malad-Andheri-Thane-Vashi) |
| Company Detail: |
Countries dialing for: US-UK-New Zealand-AUS-Domestic(Regional Languages)
Processes: (inbound-Outbound-Back Office) Collection-Tech-Stech-Credit cards-Mortgages-Customer Care + more
Timings; Rotational-Fix shifts - Day shifts are available too
Process workings: 5 days working and any 2 days weekly off
Salary: Rs: 8,000-Rs: 29,000 + incentives (gpm) |
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