About Inpull | How it works | Getting Started | Guidelines | FAQ | Contact Us Job Professionals Companies     Industry Wall | Tell People | Advanced Search | Companies | Professionals Job Title: Service Manager Job Description: 1. Manage Calls : No escalation of service call should happen to Director 2. Customer Satisfaction : responsible for the customer feedback and satisfaction. 3. Handling calls personally , if the engineer is not able to resolve issue in 1 days time. 4. Apple certification : Study and Clear Certification for OS and the Desktop / Laptop H-W in a Targeted time , Also making engineer go thorough certification process. 5. Daily consolidated reports to be prepared ( no. of calls attended , completed and pending ) 6. Weekly : Reporting on the Engineers performance and the help needed from the mgt should be highlighted in the meeting, suggestions to improve performance. 7. Work towards automation of the service department. 8. Manage the team of engineers toward customer satisfaction. 9. Handling Difficult enquiries or complaints 10. Training and mobilizing staff for high standard of service. 11. Making sure that the staff understands the company procedures and consumer requirements 12. setting up customer feedback or complaint procedures. 13. Finding out ways to improve service standards. 14. Try to make a sale out of each service ( spares , extended warranty , AMC , fulfilling other IT requirements of the customer ) 15. Maintaining a full database of the clients seeking services from our organization and keep sending them mailers and other offers. Job Industry: IT-Hardware/Networking Specializations : Harware & Networking Salary : Not Specified Experience Required: 1 Years  to 2 Years Job Location: 104-201,1 Community Center, Naraina Phase-1,New Delhi-28 Company Name: UC Infosystems Pvt. Ltd. Company Detail: UC InfoSystems Pvt Ltd, is a group of committed IT professionals with a single point agenda ? ?To provide our customers the best possible solution with the lowest Total Cost of Ownership.? We are authorized for sales and support of Apple, Canon , HP and many others. However, when we design a solution for a client, we ensure that the solution is client centric and not based on brand loyalty to a manufacturer ? one of the many reasons behind a distinguished list of clients like Airtel , NIIT, HLL, JWT, Adobe, Daksh, Star TV ,HCL, Essar and many more who remain our clients due to the quality of our solutions and services.   Posted On : 18, May 2010 Apply  Back   3505 Companies 11158 Candidates 1593 Jobs 33 Advice 56 Service Posts Copyright © 2008-11, Inpull.com, All rights reserved.