Extensive experience in Operations management, administration, customer Service.
Proficient at managing & leading teams for running successful operations & experience of developing procedures, service standards for business excellence.
Resourceful at maintaining business relationship with clients and customers
Skilful at monitoring, & motivating the large workforce
Monitoring overall functioning of processes, identifying improvement areas
Maintaining the agreed SLA
Implementing short/long-term plans for achieving process objectives.
Ensuring maximum customer satisfaction by providing them with pre/post operational and technical service assistance and achieving delivery and quality service norms.